SnapSupport was born out of the experiences and ideas of a dynamic team spanning more than 50+ man years of research and innovation in the life sciences, semiconductor, academic and software entities like Life Technologies (now part of Thermo Fisher Scientific), MIT, Applied Materials, Intel and Google.
The idea of a customer centric, personalized, mobile support solution offered as a scalable and flexible service stemmed from our deep rooted drive to keep customers productive, efficient and happy. We strive to make the most of every bit of information that customers provide through their smartphone in ways like never before. Our algorithms predict each customer's needs even before they realize it and proactively facilitate a timely solution for these needs. It is in fact concierge customer service powered by great features and intelligent automation. The future of mobile customer support has finally arrived!